![]() ![]() “Payout Amount” means the amount paid, after any foreign exchange conversion, to the Recipient less the Service Fee. “Payment Method” means a valid method of payment used to fund a Payment Instruction or to load funds onto the Wallet. “Payment Instruction” means an instruction from you requesting us to make a Transfer either a) from your Wallet or b) by way of a one-off money transfer. “Password” includes a Personal Identification Number “PIN” or such other login information that we may choose to accept from time to time. “Destination Country” means the country in which the Recipient receives money through a Service. “Business Day” means a UK business day, ending at 17:00 BST/GMT. “App” means our mobile application you can use for accessing your Wallet and sending Payment Instructions. “Administration Fee” means our fee for keeping funds in a Wallet that has not been used for over two (2) years. 1.ĝEFINITIONS In this Agreement we will refer to Taptap Send UK Limited as “we” or “us” and we will refer to you, the user of the App and Services, as “you”. Please see the “Support” section of the App for more details. Contact details The best way to contact us is to email You can also call us at: 08 Alternatively, you can contact us via Facebook or Whatsapp. If you participate in any rewards programme you agree to be bound by any separate terms and conditions (for example, our Referral Program ). If you'd like more information you might find it helpful to read our FAQs, but these don't form part of the Agreement. Our firm reference number is 900842 and our Company number is 10416468. We are a UK company which is authorised and regulated by the Financial Conduct Authority under the Electronic Money Regulations 2011 to issue electronic money and provide payment services. ![]() Our Agreement applies whenever and however you access our services. We provide our services in other ways too, like through web pages. The main way we provide our services is through the App. By signing up for the services and using the App, you are accepting and agreeing to be bound by the Agreement. This User Agreement, along with the Privacy Notice and any other terms and conditions that apply to our services, form a legal agreement (the "Agreement") between: It also sets out other important things that you need to know. WHY THIS INFORMATION IS IMPORTANT This document sets out the terms and conditions for your Taptap Send mobile app (the “App”) and our wallet and money transfer services. We are changing our phone number - please call us on 01 instead of the number below.
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